Payment Options 

UK payment options

Paypal -This is our most popular method of payment, allows for a quick and easy transaction with items being despatched within half the time.
Credit/Debit Card -Paypal also offer a credit card service without the need to sign up, if you need help with this please feel free to ask us.

Overseas buyer payment options

Paypal -This is the only method excepted for overseas buyers. You do not need to have a Paypal account please view next option.
Credit/Debit Card - Paypal also offer a credit card service without the need to sign up, if you need help with this please feel free to ask us.

Other payment information
We are not responsible for lost payments.
We do not charge our buyers extra for Paypal charges.

Postage of Purchased Items

Orders for non custom products are generally despatched within 24hrs of receiving cleared payment. Shipping Days are Monday, Tuesday, Thursday and Friday. No orders will be shipped on Wednesdays, Saturdays, Sundays or UK Bank Holidays.

Orders received with cleared payments by 1pm each shipping day will generally be dispatched the same shipping day, orders received after 1pm will be dispatched the following shipping day.Orders received after 1pm on a Tuesday will not be shipped until Thursday.

Delays in the postage times by the parcel companies used is out of our control.

Postage times:

Postage times may vary. We cannot be held responsible for delays in the postage times by the Post Office or Parcel Company.

All custom order will be sent via Royal Mail Special Delivery service guaranteed by 1pm the next working day, this will obviously be on completion of ear impressions being taken, an estimated time for your order process will be given to you at your impression taking appointment.

Returns

Hearforlife would like all our customers to be totally satisfied with the service and product range we provide.If you are not entirely satisfied we offer a money back guarantee within 14 days from purchase (excludes custom products).

All we ask is that the item is returned in/with its original packaging, unused and a refund will be given minus the postage and packaging fees we incurred shipping the item to you.

Privacy Policy

This privacy policy sets out how Hearforlife Ltd uses and protects any information that you give Hearforlife Ltd when you use this website.

Hearforlife Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Hearforlife may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2011

What we collect

We may collect the following information:

• Name
• Address
• contact information including email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payments are processed by Paypal. We do not store your credit/debit card details.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders@hearforlife.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Hearforlife Ltd, Basepoint Business Centre, Caxton Close, Andover, Hampshire, SP10 3FG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.